Do you care about your customers? Do you care for your customers? Do you do it digitally?
Did you answer yes to all three questions? If so, I have one final question for you – Do you do digitally enough?
Digitalisation is fast becoming one of the most important considerations for operators, yet they are struggling with the digital transformation of their customer care and services strategy.
How can you encourage senior management buy-in for your digital strategy? And once you have, where should digital sit within your organisation? How can you use your social media for analytics and insights? And how can you connect your customers account to their digital identity, providing a more complete view of the customer? And finally how can you optimise your self-service techniques and build a community of brand ambassadors to gain a competitive advantage?
Digital Customer Care in Telecoms 2015 is here to help you develop your strategy and find answers to all your burning questions. Hear from a specially selected speaker faculty of digital care experts and discover how they are transforming their customer care strategy to improve the customer’s experience. Meet and network with like-minded customer care colleagues and discuss the challenges you are facing together.
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