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Featured Speakers :

Eircom
Richard George
Director of Digital
Eircom
Swisscom
Armin Ledergerber
Social Media Service Designer
Swisscom
Grameenphone Ltd.
Kashif Baig
Head of Customer Experience and Digital Social Media
Grameenphone Ltd.
Telefonica
Alejandro Maroto Moreno
Global Head of Innovation and Business Development
Telefonica
GiffGaff
Gregg Baker
Head of Community Management
GiffGaff
Zain KSA
Abdulmajid Alrashoudi
Chief Customer Care Officer
Zain KSA
BT
Wayne Butterfield
General Manager of Digital Care
BT
Vodafone Egypt
Hany Moneim
Head of Customer Care - Consumer
Vodafone Egypt
BT Group
Annamaria La Civita
Head of EMEA Customer Innovation
BT Group
Deutsche Telekom
Michael Kaselow
Head of e-Care and e-Sales
Deutsche Telekom
Swisscom
Nora Aradi
Senior Social Media Expert
Swisscom
Simone Bruschi
Digital Expert
Independent
Smart Mobile
Urmil Gohil
Director of Customer Care and Direct Channels
Smart Mobile
Telefonica Germany
Thilo Meyer
Head of Social Media and Online Services
Telefonica Germany

Do you care about your customers? Do you care for your customers? Do you do it digitally?

Did you answer yes to all three questions? If so, I have one final question for you – Do you do digitally enough? 

Digitalisation is fast becoming one of the most important considerations for operators, yet they are struggling with the digital transformation of their customer care and services strategy.

How can you encourage senior management buy-in for your digital strategy? And once you have, where should digital sit within your organisation? How can you use your social media for analytics and insights? And how can you connect your customers account to their digital identity, providing a more complete view of the customer? And finally how can you optimise your self-service techniques and build a community of brand ambassadors to gain a competitive advantage?

Digital Customer Care in Telecoms 2015 is here to help you develop your strategy and find answers to all your burning questions. Hear from a specially selected speaker faculty of digital care experts and discover how they are transforming their customer care strategy to improve the customer’s experience. Meet and network with like-minded customer care colleagues and discuss the challenges you are facing together.